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Workplace learning is generally informal. It is very different from the highly visible formal university learning. The ice berg is a metaphor for informal learning. The author surfaces awareness of the often submerged world of informal learning. This is a book about teaching and learning knowledge in the public accounting industry, specifically for small to midsized firms. Young professionals learn on-the-job cognitive reasoning skills, develop judgment skills, and create and maintain a valuable inventory of knowledge about the firm and the client. The author offers methods and best practices for efficient and effective creation of knowledge. The book will guide the organization through the informal learning process in the firm. 80% of the knowledge you sell to your clients is created using informal learning.
