Amy Sullivan is an American expert with more than 30 years in the hospitality industry and is coupled with knowledge and experience as an English as a second language teacher. While traveling and experiencing many restaurants and hotels in Asian countries like China, Thailand, and Vietnam, she realized that English is still a significant obstacle for those working in this industry. This creates a great barrier for them in communicating with foreign visitors, reducing the working environment’s professionalism and narrowing the door to their own promotion. That is why Amy Sullivan has launched the ebook Excellence - The Art of Hospitality with the desire to help you get closer to your destination.I have been in the service and hospitality business for over 30 years now, and I love it. If I could summarize everything I’ve learned in the industry into one phrase, it would be get it right. Every interaction you have with a guest impacts their entire experience. It’s your job to get it right. Whether taking an order, checking in a guest, or handling a complaint, you have to get it right. This is a difficult challenge by itself, but it’s even more complex in a second language. And that’s the challenge you face. Travelers expect English and hotels to hire English speakers. That can be you! As you learn English, you will discover nuances that take time to understand. The hospitality and service industry is one of communication, and if you are going to get it right, mastery is key.This book is based on my 30-plus years in the industry and has been coupled with my knowledge and experience as an English as a second language teacher. I saw a need for an ESL book in this sector, and I’ve poured my life experiences into it. I hope this book will help you to get it right every time. - quoted from Excellence: The Art of Hospitality by Amy Sullivan.
