This keepsake is made from your loved one’s actual hand & footprints! Keepsake Description: Large & beautiful best describes our 20oz ceramic mug Microwave & dishwasher safe, this mug is intended to be used daily As priced, this mug is one sided. If you would like to discuss a custom designed two sided mug, please contact us. Kiln fired for over 40 hours at 2,000 degrees, the design is guaranteed to never fade or scratch. CUSTOMIZE YOUR DESIGN All of our designs can be modified by choosing different colors or fonts. Please refer to the picture in the listing for font & color options. HOW TO CAPTURE YOUR PRINTS We accept prints that were captured in any way (paint, ink, etc) on any type of paper (even prints from a birth record or baby book). Optionally, you can use our Ink-less Print Kit to capture prints with no ink & no mess! Find our Ink-less Print Kit here: https://www.etsy.com/listing/156345514/ink-less-print-kit-5-keepsake-cards-1 SEND US YOUR PRINTS After receiving your order, we will send you an email with instructions on sending us your prints. You can scan & upload them to us, or you can mail them to our studio. TIME Our production schedule changes depending on the amount of orders we are currently working on. Please look at our shop announcements page for the current turn around time. We typically say our ceramic keepsakes will ship out 2-3 weeks after receiving your order & prints, & paper keepsakes will ship within 1 week. HOW TO ORDER Please include in the otes to seller section: All personalization included in your chosen design: Name, Age, etc Colors: You can choose a specific color for the text & prints Text: You can choose any font you would like, & you can choose more than 1 font Please include all of the information needed, or we will not be able to process your order in a timely manner. PROOF We will send you a proof of your design via the email associated with your etsy account. PLEASE look out for this so we can continue to process your order in a timely manner. THANK YOU!! Thank you so much for checking us out! We are so appreciative of the potential opportunity to create a keepsake for you & yours! We hope that our keepsakes can forever help to spread faith, hope, compassion, & love! QUESTIONS? We look forward to hearing from you! You can always reach us via our etsy convo or you can also call us at 616-259-5230. HELPFUL LINKS HOW TO ORDER PAGE https://www.etsy.com/listing/249746807/how-to-order-page FAQ PAGE https://www.etsy.com/listing/249968290/faq-page CUSTOM ORDERS https://www.etsy.com/listing/249969758/custom-order-page ABOUT US We are Forever Prints, & since 2009 we have specialized in creating hand & footprint art. Our keepsakes are created by us in our Michigan, USA based studio. We love working with families to preserve special memories, & create keepsakes that will last forever! Our ceramic keepsakes are kiln fired 3 times for over 40 hours at 2000 degrees, & the design is guaranteed to never fade or scratch.